Annapurna Horizontal | Annapurna East Sheen Nepalese Restaurant

Refund & Returns Policy

Refund & Returns Policy

Last updated: June 2026

At Annapurna East Sheen, we take pride in the quality of our food and service. This policy sets out your rights and our procedures for refunds and returns.

Online Food Orders

Because we prepare all dishes fresh to order, we are unable to accept returns of food items once they have been prepared and dispatched. However, we will always make things right if something goes wrong.

Incorrect or Missing Items

If your order arrives with missing or incorrect items, please contact us within 2 hours of receiving your order:

We will arrange either a replacement, a credit to your account, or a full refund for the affected items.

Quality Issues

If you are not satisfied with the quality of your food, please contact us as soon as possible with details of the issue. We may ask for photographic evidence. Where a genuine quality issue is confirmed, we will offer a replacement, partial refund, or full refund at our discretion.

Late or Non-Delivered Orders

If your order has not arrived within the estimated delivery time, please contact us immediately. If your order cannot be delivered, you will receive a full refund.

Table Reservations

Reservations at Annapurna East Sheen are free of charge and no deposit is required. You may cancel or amend your reservation at any time by contacting us on 020 8876 6220 or emailing info@annapurna.com.

For large group bookings of 10 or more guests, we ask for at least 24 hours notice for cancellations.

How Refunds Are Processed

Refunds are returned to the original payment method used at the time of purchase. Processing times vary by payment provider:

Contact Us

For any questions about our refund policy, please contact us:

We are committed to resolving all issues promptly and fairly.

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